Cookie Policy

This Cookie Policy explains how Level Parking, LLC (“Level Parking,” “we,” “us,” “our”) uses cookies and similar technologies on our website. It is a companion to our Privacy Policy, which describes more fully how we collect, use, and share information; capitalized terms not defined here have the meaning given in our Privacy Policy.

We use cookies and similar technologies to operate, secure, and improve our website. We do not run advertising trackers or cross-site advertising cookies. The only third-party cookies we use are functional ones set by the provider that powers our live-chat support (see “Live Chat Support” below).

Cookies are small files a website stores on your device. We use three kinds: strictly necessary cookies that are required for the site to work and to remember your cookie choices (these cannot be switched off); functional cookies set by our live-chat support provider to run the chat widget; and analytics cookies that help us understand how the site is used so we can improve it.

Our core usage analytics are cookieless and do not track you across other sites. Where we use cookie-based analytics, we load them only after you accept analytics cookies in the consent banner shown on your first visit. You can change your choice at any time using the “Cookie Preferences” link in the site footer.

Every page of our website includes a live-chat widget so you can reach our support team and AI assistant. The chat is provided by Zendesk, our customer-support provider, which sets its own cookies and uses similar browser storage to load the widget, keep your conversation in sync, and remember it as you move between pages. These cookies are functional — they exist to provide the chat you may want to use, not to advertise to you or track you across unrelated websites, and they are not governed by the analytics consent banner. The widget loads on every visit, so these cookies may be set before you open the chat; if you would rather not allow them, you can block cookies in your browser and the rest of the site will still work. Anything you share in a chat is handled under our Privacy Policy and, as our service provider, Zendesk’s privacy practices.

You can control cookies in several ways:

• Use the consent banner or the “Cookie Preferences” link in the footer to accept or decline analytics cookies.
• Adjust your browser settings to block or delete cookies, or to warn you before one is set.

Blocking strictly necessary cookies may stop parts of the site from working, and clearing cookies may remove your saved consent preference (in which case the banner may appear again). Our cookies relate only to your use of our website — they are not part of our license-plate-recognition parking operations, which read plate characters, not faces, and do not use cookies. Information collected through our parking operations is governed by our Privacy Policy, not by this Cookie Policy.

We may update this Cookie Policy to reflect changes in the cookies we use or in legal requirements, and will update the date when we do. Questions? Contact us at info@lvlparking.com or Level Parking, LLC, 101 Palafox Pl #723, Pensacola, FL 32591.